In October 2003 Hastings Computers was appointed by EPSON UK to be one of their EPSON EXPRESS SERVICE CENTRES. Undergoing training at the Epson Headquarters our technical staffs have the ability to offer solutions to most of your printing problems.

EPSON Express brings technical support into retailers, providing customers with access to free, face-to-face problem assessment and advice from EPSON-trained professionals. Depending on the diagnosis, you will benefit from simple trouble-shooting, speedy product repair or even replacement. Each in-store EPSON Express Centre will also stock a comprehensive range of retail consumables and accessories to get your printer restocked with ink and paper, or to upgrade it to match your latest printing set-up.

How the EPSON Express Service Centre Works

If you are experiencing a problem with your new EPSON Stylus inkjet, simply visit Hastings Computers which is a local EPSON Express Service Centre and EPSON-trained staff will put the following step-by-step process into action:

1. Warranty confirmed. Your proof of purchase and warranty details will be confirmed and matched to your printer. (Where not applicable, alternative service advice will be provided).

2. Reported problem investigated. The printer will be examined and the extent of the problem and possible causes assessed.

3. First possible resolution –problem solved for original printer. If no service parts or assembly changes are required, the problem will be cleared. For driver related problems, a free copy of the latest EPSON print driver will be provided. There will be no fee for repair or evaluation

4. Second possible resolution – printer replaced. If the problem cannot be fixed on the original printer, a permanent replacement will be offered

5. Warranty administration. At the conclusion of the process, the EPSON Express service centre will complete a comprehensive service form, and you will be asked to sign and confirm your satisfaction, and to add any additional comments. All existing proof of purchase and warranty details will then be updated accordingly, Backing up the system - a Fast-track solution

Stocks of replacement printers will be monitored and reviewed regularly, but should a permanent exchange printer not be available, you will be offered the following Fast-track solution:

Fast-track product exchange. A replacement product will be dispatched from EPSON to the Express Service Centre.

Please note that all times and dates for servicing, repair or replacement are target times set by Epson. They are not a guarantee that service, repair or replacement will be carried out within the times quoted. Hastings Computers cannot guarantee that a replacement will be available should your printer not be repairable.